To return your product, please mail your product to 207-209 High Street, Crowthorne, Berkshire, RG45 7AQ with your details and reason for returning. You will be responsible for paying of your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
In addition to our returns policy, under the Consumer Contracts Regulations, you have the right to cancel
your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order
customer. You then have a further 14 days from the date you notify the retailer of your cancellation to
return the goods. The refund will include any standard delivery charges paid. You will be responsible for
the cost of returning a cancelled order to us. To exercise your right to cancel follow the steps below:
Contact us on 01344 774520 or email sales@berkshirebikes.com We will refund to you, the price paid for the
items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of
the cost of our standard delivery option. You will be refunded to your original method of payment within 14
calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive
proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from
you at your cost.
VAT
All prices quoted on this website include VAT at the UK rate of
20%
If you are unhappy with your item, please let us know. Our returns policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your'e purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and "free gift" or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement. REFUNDS - There are certain situations where only partial refunds are granted (if applicable): - Books or other paper product with obvious signs of use - Any item not in its original condition, which is damaged or missing parts for reasons not due to error; and - Any item that is returned more than 30 days after delivery We do not offer refunds for sales items, unless they are faulty.